Last Updated: 31 December 2025
Privacy Policy
This Privacy Policy describes how Inwood Locksmith ("we," "us," or "our") collects, uses, and discloses your information when you use our locksmith services, website, or communicate with us. At Inwood Locksmith, we are committed to protecting your privacy and handling your personal information with care and respect.
1. Information We Collect
Inwood Locksmith collects various types of information to provide our services and manage our business operations. The information we collect may include:
* Contact Information: Your name, address, email address, and phone number when you fill out a contact form, request a service, or contact us via phone. * Service Details: Information related to the locksmith service you require, such as the type of lock, location of service, details about the property or vehicle, and any specific security concerns. * Payment Information: When you make a payment for our services, we collect payment details such as credit card numbers or bank account information. This information is processed securely by our payment partners. * Communication Records: Records of your correspondence with Inwood Locksmith, including phone calls, emails, and messages through our website. * Website Usage Data: Information about your interaction with our website, collected through cookies and similar technologies. This may include your IP address, browser type, operating system, pages visited, and the time and date of your visit.
2. How We Use Your Information
Inwood Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians, perform requested locksmith services (e.g., lock repair, installation, emergency lockout assistance), and ensure the successful completion of the job. * Communication: To communicate with you regarding your service requests, appointments, provide updates, respond to inquiries, and send important service-related notifications. * Billing and Payment Processing: To process payments for our services, issue invoices, and manage billing inquiries. * Service Improvement: To understand how our services are used, gather feedback, and continuously improve the quality and efficiency of Inwood Locksmith's offerings. * Legal and Safety: To comply with legal obligations, enforce our terms of service, protect the rights, property, or safety of Inwood Locksmith, our customers, or others. * Marketing (with consent): If you opt-in, we may use your contact information to send you promotional offers, newsletters, or updates about Inwood Locksmith services that may be of interest to you. You can opt-out at any time.
3. Data Protection and Security
Inwood Locksmith takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Encryption: Using encryption for data transmission where appropriate. * Access Controls: Limiting access to your personal information to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations. * Secure Systems: Employing secure systems and protocols for storing and processing data.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, Inwood Locksmith cannot guarantee its absolute security.
4. Third-Party Services
Inwood Locksmith may use third-party services to support our operations. These may include:
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. This helps us understand how visitors engage with our website and improve its functionality. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices at https://policies.google.com/privacy. * Payment Processors: We use reputable third-party payment processors to handle credit card transactions and other payment methods securely. Inwood Locksmith does not store sensitive payment card information directly on our servers. * Communication & Scheduling Platforms: We may use third-party tools for managing customer communications, scheduling services, and dispatching technicians.
These third-party service providers have their own privacy policies that govern how they use the information we provide to them. We encourage you to review their privacy policies.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and for marketing purposes.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. * How We Use Cookies: Inwood Locksmith uses cookies for: * Essential Functionality: To ensure our website functions correctly. * Analytics: To understand how visitors use our website and improve its performance (e.g., via Google Analytics). * Preferences: To remember your preferences and settings. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
6. Your Privacy Rights (US Residents)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA). Inwood Locksmith recognizes and respects these rights, which may include:
* Right to Know: You have the right to request that Inwood Locksmith disclose what personal information we collect, use, disclose, and sell about you. * Right to Delete: You have the right to request the deletion of personal information that Inwood Locksmith has collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information that Inwood Locksmith maintains about you. * Right to Opt-Out of Sale/Sharing: While Inwood Locksmith does not sell your personal information, we acknowledge this right. If our practices were to change, you would have the right to opt-out of the sale or sharing of your personal information. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the contact details provided below. We will verify your request and respond in accordance with applicable law.
7. Data Retention
Inwood Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of our business relationship with you and for a reasonable period thereafter to address any potential inquiries or issues. When your personal information is no longer needed, we will securely dispose of it.
8. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Inwood Locksmith:
Email: info@locksmithinwood.com Address: 450 Sheridan Blvd, Inwood, NY 11096
9. Updates to This Policy
Inwood Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any revised Privacy Policy on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
